Infotainment hiccups slammed different producers as properly in 2022, accounting for six of the highest 10 downside areas within the J.D. Energy examine. Customers complained about Android Auto and Apple CarPlay connectivity, built-in voice recognition, difficulties with contact screens and different show screens, and built-in Bluetooth techniques.
David Amodeo, J.D. Energy’s director of worldwide automotive, stated Ram is experiencing comparable rising pains with its up to date infotainment setup that different manufacturers have gone via.
“We historically consider newly launched autos as being one thing that was a whole redesign, however in at the moment’s day and age, only a software program redesign can have as huge of an affect as redesigning all the automobile,” Amodeo informed Automotive Information. Ram “launched some new software program [and is] working via the bugs. If historical past is any information, they will shoot again as much as a a lot greater spot subsequent yr.”
It was a troublesome yr for Ram mother or father Stellantis within the examine. Dodge, which maintained its lofty No. 2 place with an ageing lineup, was the corporate’s solely model to attain higher than common in issues per automobile.
Jeep, after delivering a flurry of product redesigns and new models, dropped from eighth within the 2021 examine to No. 23. Amodeo stated manufacturers are inclined to take a success after they launch new fashions or debut vital redesigns.
Chrysler completed final once more, with Maserati third from the underside and Alfa Romeo only some spots above that.
Stellantis stated it’s at all times in search of methods to enhance the shopper expertise and pointed to its stronger showings in previous IQS outcomes.
“We recurrently seek the advice of J.D. Energy information for higher perception into our automobile efficiency,” a Stellantis spokesman stated in an announcement. “As such, we’re continuously monitoring and responding with actions to enhance our buyer expertise. Different current IQS outcomes show our capability to ship the excellent degree of execution our prospects demand and deserve.”