Kia’s dealership community will now have entry to a extra fashionable, tech-based service lane platform by way of a partnership with Affinitiv, a software program agency specializing in automotive options.
The brand new digital platform, referred to as Final Service Lane, will assist Kia sellers simplify the service lane course of, prioritize effectivity and profitability in addition to maintain the shopper linked all through the service expertise.
Service managers will be capable to leverage the device to assign the best technician to every job and maintain tighter management over the time spent on particular person appointments. It would additionally help in standardizing the automobile inspection course of and allocating the right billable hours to every restore order.
The digital resolution additionally aligns the service facet of the dealership with shoppers’ demand for extra transparency throughout automobile inspections and providers in addition to the will to work together extra in a digital surroundings.
Clients will be capable to e book service appointments on-line with smartphones or handheld gadgets and communicate directly with the service manager or technician over text. The dealership may also work together with the appointment-setting device utilizing a desktop internet software.
Following the automobile inspection, a digital diagnostic report shall be despatched on to the shopper’s smartphone. The shopper can then assessment and approve service suggestions immediately from the telephone.
Digitizing the service expertise additionally will assist Kia sellers attract and retain younger talent as many candidates that enter the workforce are accustomed to utilizing technology-based instruments.
Final Service Lane is an answer that Affinitiv custom-made for Kia’s particular wants.
